We are going to be making some improvements to some of our systems from 6pm on Friday 26 April until 7am on Monday 29 April. During this time our customer portal will be unavailable.
This means you will not be able to report or track repairs, check your balance, or use any of the other services you normally would on the portal.
If you have an emergency repair during this time, you can still make use of our out of hours emergency repairs service by calling 0300 123 8080. Read more about our out of hours emergency repairs service.
For any non-urgent repairs, we ask that you wait until the customer portal is available for use again before reporting.
If you need to make a payment, view the different ways you can pay your rent or other charges other than on the portal.
We will let you know about any further updates to this planned maintenance.
Have you signed up to our customer portal yet?
Our customer portal provides a better way to report and track repairs, make payments and view your transactions.