Get involved | LiveWest

Join a customer volunteering group

Why join a group?

Joining a group means you can:

Tell us how we can improve the services that you receive as a LiveWest customer.
Work with others in your neighbourhood to make sure your community is as happy as it can be.
With different groups to join, you can pick those which suits your interests and motivations most.
You can give as much or as little time as you would like, and for many groups you can get involved from the comfort of your own home.

We will also help you in any way that we can, including providing laptops or tablets to complete surveys, helping out with travel expenses, and making sure you are able to access information, for example with larger print or translation.

How can you join a group?

Joining is easy - just register your interest with our short form, and the team will get back to you soon.

Which groups could you join?

InFocus is our customer scrutiny group, made up of 56 volunteers living in our homes throughout the South West.
The group:

Make sure that our customers’ priorities are heard and acted upon.
Review our performance.
Listen to and feedback on proposed changes to services and policies.
Help make sure customers get value for money.
Feedback and celebrate what is working well at LiveWest.

There are three different ways that you can be a member of InFocus:

Join our Policy, Strategy and Performance group to review our policies, strategies and performance.
Join our Service Review group to take an in depth look at different services each year by reading lots of different information, interviewing our colleagues, researching best practice and gathering feedback from other customers.
Become a Friend of InFocus and share your experiences of our services through short surveys.

For more information, meet some of our InFocus members, and read our latest review.

Share your thoughts in quick five minute monthly surveys to help us improve groundskeeping, cleaning and fire safety where you live. Your feedback directly impacts how we maintain your living space, and is used by our Estate Services team.

Shape the future of your shared ownership experience and join our virtual panel.

Voice your opinions and give feedback to help us make improvements to the services shared owners receive at a virtual meeting every six months.

Do you want a say in who carries out your grounds maintenance, supplies kitchen products, or plays a part in many of the other services you receive?

We believe it is important for customers to have their say on procurement decision making, which you can as part of our procurement projects, including getting involved with interviewing potential suppliers.

Help us review the communications we send to customers with quick surveys. We use the feedback we get to make sure communications are relevant, engaging, accessible and easy to read. The group have already completed lots of reviews on our letters, newsletter articles, website pages and more. There is no need to leave the comfort of your own home, with the surveys sent to you by email.

Code of conduct

Meeting tips and guidance

Expenses guidance for customers attending events

Our customer engagement commitments